Click here to fill out a form to have a link to reset your password emailed to you. When you receive the email, click on the link, then enter and confirm a new password. (If you have changed your email address since you registered or do not remember the email address you originally used, click Other Option; and fill in the information.
Please call our customer service department at 1-800-714-7991 between 9 AM and 6 PM (EST), Monday-Friday. We will email you with a link to change your password.
Click here to email us or call our customer service department at 1-800-714-7991 between 9 AM and 6 PM (EST), Monday-Friday. We will give you another code.
Click here to email us or call 1-800-334-0298 and a customer service representative will be more than happy to verify your information and give you your personal 13-digit number. At that time, you can go to www.themailbox.com and register immediately.
After logging in for the first time, our site will remember your email and password each time you return by using a technology called "cookies." This works by leaving bits of information on your computer that allow us to remember your email and password.
Alternately, you may choose to log out after each visit. This will remove the cookies from your computer and require you to log in on your next visit. To log out, click Log Out in the top left corner of the page.
Click here or call our magazine fulfillment department at 1-800-334-0298 to change editions of The Mailbox magazine and receive your access code to add a different level of The Mailbox Companion.
Once you've received this code, click here or log in and go to Customer Service. Next, click Add a Membership under the Online Registration section and enter your code. You'll be redirected to your new homepage.
You can access multiple levels of The Mailbox Companion if you have multiple subscriptions to The Mailbox magazine, but you only need to register once. Take the 13-digit code from each one of your magazines, and click here. Enter one code and your email address and click "Continue." You'll be directed to The Mailbox Companion homepage. Repeat this process for each code from your subscription of The Mailbox magazine. Once you add all your grade levels, you can use the pull-down feature at the left to switch between levels of The Mailbox Companion.
We have a limited supply of past issues available for purchase. If an issue is unavailable, we will send you a photocopy of the unit for a small fee. Contact our customer service department at 1-800-714-7991 to check on availability and pricing.
If your school purchases a single subscription to The Mailbox, only one person may access The Mailbox Companion. If a school wishes for all its teachers to have access to The Mailbox Companion, a site license is required. A $99 (per grade level) site license will allow all the teachers at your school to access The Mailbox Companion both at school and at home. Please call our customer service department at 1-800-714-7991.
To report a missing issue, please click here and fill out the online form. To report other problems regarding your magazine subscription, please click here and fill out the form or call 1-800-334-0298.
Click here to sign in with the email address and password you established when you placed the order or when you registered for The Mailbox Companion. Or log in to www.themailbox.com and go to the Customer Service section; under Shopping click on "Track My Order." The following information for your order is displayed: transaction ID, total, date ordered, status, and shipping information (if any). You may see the complete order by clicking "details" for a particular order. Your order status will either be processing (your order has been received but not yet shipped) or sent (order has been sent using the shipping carrier displayed on your order information). Where possible, we will display the package tracking number provided by the shipping company and link to their Web site so that you may also check the status of your shipment after it has left our warehouse.
If you ordered a magazine subscription, click here or contact customer service at 1-800-334-0298. If you ordered books or a yearbook, please contact customer service at 1-800-714-7991.
As you browse for our products, you can place them in your shopping cart by clicking "Buy Now." When you are ready to check out, click on the cart icon. This will display the products in your cart and any coupons that have been applied to your order. You may modify your order from this page. You may change the quantity of any item you are purchasing, delete items, and enter any promotion codes you have received from The Mailbox.Click the "update" links as you make your changes to see them reflected in your order. Click Checkout when you are ready to place your order.
We periodically feature special coupons on our Web site. To take advantage of these offers, log into the site and then click on the coupon. The coupon will automatically be added to your coupon wallet. We also send special coupon offers via email from time to time. To take advantage of these offers, you may need to enter a promotion code before checking out. To sign up for these offers, click here.
A notice on the main teacher store page will remind you if you have a coupon that you can use toward a purchase. When you click on it, you will find a summary of each coupon in your wallet. Prior to checking out, you will need to select which coupon you want to use with your order. To apply a coupon, click "apply" next to the summary of the coupon. Only one coupon may be applied to each order.
To take advantage of an offer requiring a promotion code, you will need to enter the code before checking out. Enter the code in the specified box on the confirmation page exactly as it is written. Click "apply" for the offer to be applied to your order.
Yes! Many mobile devices support our e-book format. Please see the following three questions for instructions on using our e-books with different mobile devices.
Yes! Second generation Kindles can easily view all The Mailbox e-books. For help with first generation Kindles, please see www.amazon.com/help.
How do I put e-books onto my Kindle from my Mac?
To put e-books on your Kindle from your Mac, follow these steps:
• Connect your Kindle to your computer via the USB cable.
• Open up the Kindle from the icon on your desktop.
• Place the e-books you would like to transfer into the folder named "documents" on the Kindle.
• Eject your Kindle from your desktop, and access the book. (When you first open a new document, it may take a few moments for the file to be fully processed and ready to read on the Kindle.)
How do I put e-books onto my Kindle from my Windows PC?
To put e-books on your Kindle from your Windows PC, follow these steps:
• Connect your Kindle to your computer via the USB cable.
• Open up the Kindle from the "My Computer" window.
• Place the e-books you would like to transfer into the folder named "documents" on the Kindle.
• Eject your Kindle from your desktop, and access the book. (When you first open a new document, it may take a few moments for the file to be fully processed and ready to read on the Kindle.)
How do I view downloaded books with an iPad, iPhone, or iPod Touch?
There are several applications for iPad, iPhone, and iPod Touch available in the App Store. Our instructions only cover the use of iBooks, a free download from the Apple App Store.
How do I purchase and download products on my iPad, iPhone, or iPod Touch?
To purchase and download products, follow these steps:
• Visit the Apple App store and download the free version of iBooks.
• Using Safari (the standard browser in the iPad and iPhone OS), visit our eStore, log in to The Mailbox website and add items to your cart, and complete your purchase as you normally would.
• After completing your purchase, you will be directed to your receipt. Click on "Download Now" and then "Manage E-books" to see your available titles.
How do I transfer eBooks from my iPad, iPhone, or iPod Touch to my desktop?
If you have completed your purchase on your Apple mobile device and would like to transfer it to your computer, follow these steps:
• While viewing your eBook, click on the button in the top righthand corner that says "Open in iBooks."
• The book will appear on your bookshelf, then open up in iBooks with more features. You can then transfer your purchases from your Apple mobile device to iTunes next time you sync your device.
Can I print my eBooks from my iPad, iPhone, or iPod Touch?
With the latest version of Apple iOS (for the iPad, iPhone, and iPod Touch), you are able to print from your Apple mobile device to a select number of local printers through AirPrint. The list of AirPrint compatible printers is changing regularly; to see if your printer is AirPrint compatible, please visit the Support section of Apple's website and do a search for "iOS: AirPrint 101."
How do I transfer my collection of eBooks from my desktop to my iPhone or iPad?
Placing eBooks onto your Apple device from your desktop allows you to have your eBooks with you for easy reference, wherever you are. To transfer your purchases over to your mobile device, follow these steps:
• Open up iTunes. From the file menu, select "Add to Library."
• Choose the PDF file you would like to add to your device.
• Connect and sync your iPhone or iPad, and import the books you would like.
How do I transfer my collection of eBooks from my desktop to my Nook?
You can connect your NOOK to a computer (using the USB cord) to transfer personal files. Connect your NOOK to your computer with the USB cord. Your NOOK will appear on your computer as a removable drive. Just click on the file on your computer and copy it (drag-and-drop) to the appropriate NOOK folder.
You either have a missing plug-in file in your browser or you don't have Reader installed. Your computer does not associate the .pdf extension with Adobe Reader, and it may have asked you to choose an application. If you select an application other than Adobe Reader, your computer will make the incorrect association until you change it to the proper program. The best way to solve this is to download and install the latest version of Adobe Reader. Adobe's installation process sets up Reader for use in your browser and also sets your computer's file association correctly.
If you have Adobe Reader installed, the problem is with the plug-in file that connects the program to your browser. Adobe's support site (http://helpx.adobe.com/reader.html) has information on the top issues with Adobe Reader. If you are still having problems with the plug-in file, download and install the latest version of Adobe Reader. Adobe's installation process takes care of the plug-in file.
To print a .swf file page, click the printer icon in the toolbar directly above the page you want to print. It is the second icon from the right, next to the help icon. DO NOT use the printer icon in your browser window or select print under the file menu. These two selections will not print the page correctly.
To download the latest FREE version of Adobe Reader, go to http://get.adobe.com/reader. You must know your operating system version (also called platform) and your Internet connection speed (dial-up or broadband). This free software is required for many other Web sites and is well worth the effort of installing in order to access our materials for your classroom.
You may have used a print option from your browser window. This will NOT work. Please click the printer icon in the toolbar directly above the page you want to print.
Older versions of Adobe Reader, such as 3.0, have problems with pages created by newer versions of Adobe Acrobat. Go to http://get.adobe.com/reader and download the latest version of Adobe Reader. If you continue to have this problem, you may need to refresh the page or clear your cache file to remove this error from your computer.
In the Print window of Adobe Reader, click on "Advanced" and then check the box next to "Print as image." If this does not solve the problem, download and install the latest version of Adobe Reader.
When you click the print link, Adobe Reader should open the file in your browser. If you are asked where to save the file, it means your browser does not recognize the .pdf extension and will not open it with Adobe Reader. Check to see whether Adobe Reader is actually installed. If it is not installed, download and install the latest version of Adobe Reader.
You either have a missing plug-in file in your browser or you don't have Reader installed. Your computer does not associate the .pdf extension with Adobe Reader, and it may have asked you to choose an application. If you select an application other than Adobe Reader, your computer will make the incorrect association until you change it to the proper program. The best way to solve this is to download and install the latest version of Adobe Reader. Adobe's installation process sets up Reader for use in your browser and also sets your computer's file association correctly.
If you have Adobe Reader installed, the problem is with the plug-in file that connects the program to your browser. Adobe's support site http://helpx.adobe.com/reader.html) has information on the top issues with Adobe Reader. If you are still having problems with the plug-in file, download and install the latest version of Adobe Reader. Adobe's installation process takes care of the plug-in file.
Click "Reload" or "Refresh" in your browser and then wait. If you still cannot access the page, make sure you can open other .pdf files. If you can open other files, then the problem page may be that the form or reproducible is a larger file and needs more time to download.
The red X means the browser can't open .pdf files, which means a plug-in file is not in the right place. The simplest solution is to install the latest version of Adobe Reader. The new installation takes care of the plug-in. For more information, go to http://www.adobe.com/support/reader.
If you can't find an answer from our FAQ page, click here to send us email or call our customer service department at 1-800-714-7991. We will update this page with answers to common Adobe Reader questions, so check here first for solutions!
